First time rider, lifetime cusotmer
I am a local small business owner and was recently exposed to the awesome world of motorcycling through the Lone Star Bike Rally in Galveston, as we were a vendor at the event. The energy of the event, the roar of all the engines, and actually getting to meet hundreds of riders ( and how incredibly nice and welcoming they all were), I could really feel the sense of community. I had never ridden a day in my life, with the exception of a scooter. The first thing I did when I got back started looking into getting my endorsement, and to go look at some sweet chrome! I was convinced that I wanted my first bike to be an Indian, but after meeting the staff and sales team at Legacy, I knew I would be riding a Harley. Oscar was my salesman, and he did a great job of answering all of my questions. I really appreciated that not once in the 3 times that I went back to look, feel, and sit on the bikes, did he try and force the sale. He knew I was interested and was willing to wait until I was ready to pull the trigger. I am signed up for the riding academy, and am really excited to start riding! I'm the kind of guy who just starts running and figures out what direction afterward; with that said, the keys to my new 883 Iron are burning a hole in my pocket, begging to be ridden! I have spent a good deal of money at this store already, and I am not sad about it in the least. They have a great inventory, and if it's not at the store, they will help you order it right there. Everyone, there seems genuinely excited that I am a new rider, and is happy to have me as a part of the Harley Family.
Joseph, Midland TX
The Harley experience
Visiting a friend in Michigan this week and heard an incredible story of above and beyond experience. My friend is a long distance rider. While doing a few day loop from Michigan down to Texas and back he ran into some mechanical problems. He called the dealership and told them his belt problem and he was hoping to make it there before the belt went completely out. Your dealership stayed open late and actually sent someone out to trailer him in about 30 miles from the shop. Your staff went above and beyond getting him back on the road and got him to and from a hotel. The owner told my friend he wanted everyone to have a true Harley experience. It doesn’t get any better than that.
Joe, Santa Rosa Beach FL
Broke down travelers
Showed up unannounced with charging issues they took it straight back did a thorough check and a resolution and did it under warranty life is good thank you all
David, Carlsbad NEW MEXICO
Bike issues while visiting Texas
Me and some friends were visiting SW Texas from just outside Charlotte, NC and my 2015 Road Glide Special developed an oil leak at the base pushrod tube. Did a quick patch job in Ft. Davis until I could get to the nearest Harley dealer. The folks at Legacy got me on the schedule and got my bike in and got the orings replaced, and the tech even gave me a spare set just in case it happened again down the road. One of the young ladies in the retail area heard me talking about not having sweet tea here and she even went to the store and bought a gallon and brought it back for us. Everyone was very friendly and helpful during our time there and they even fed us hotdogs, chili and chips. What more could you ask for when you're stranded 1500 miles from home? Thanks to all for the treatment we got while visiting.
Nick, Dallas NC
The service department is exceptional
Don and his staff go the extra mile to help their customers. They treat you like family, and call you by name every time they see you. The service department is exceptional, and stands behind what they do. Jodi, in clothing Is a peach, a Christian who is not ashamed, and really knows how to help anyone looking for clothing or jewelry. If you are looking for a good experience look no further than Legacy!
Dugan, Midland TX
Respect and knowledge
When I went in I was surprised at the level of respect and knowledge that all the people at Legacy Harley-Davidson had, from Stephane in sales to Nick in parts and Brandon in service – top notch company!!!!!!!!!!!!!!
Kevin, Odessa TX
Very knowledgeable, friendly and helpful
Was very pleased with the staff. Very knowledgeable, friendly and helpful. Good variety of motorcycles to choose from.
Delton, Odessa TX
This was the easiest and most pleasant experience I've had buying a motorcycle. Everyone I met was friendly and had answers for all my questions. My salesperson, Stephanie, was extremely knowledgeable on the motorcycles and I never felt pressured or rushed. I'm proud to be a part of the Legacy Harley-Davidson family!!! The only negative (if it is one) is that I would have liked to have received a complimentary "I Got Mine" dealership tshirt with the purchase of my motorcycle.
Brad, Odessa TX
Boyfriend very happy
First of all I would like to say my boyfriend and I enjoy your store very much. Nearly every single associate is very inviting and polite. The selection of not only bikes but of accessories and parts makes my boyfriend very happy. We chose to shop at legacy because of the great selections, knowledgeable associates, ever so welcoming faces. He purchases all his parts/clothing from legacy although we didn't purchase the bike there. He is pleased having the ability to drive down there and order his parts and within days receive his shipment. We spend a lot of money in your store and have no regrets seeing as all of our needs are met except this one case. The reason we are upset is because of all the times we shop at legacy there is one cashier, who seems considerably rude every single time. She makes no attempt to greet us, seems always irritated by having to wait on us. The first time it happened we disregarded it giving her the benefit of the doubt assuming she was having a bad day. But as you can imagine there have been several times after and maybe she doesnt know she is being short or rude to, what seems to be only us, but I wanted to make her aware in a polite and professional manner. She works in the apparel dept long black and gray hair when I attempted to get her name she seemed unwilling to and stated it to be liz or liv something of that sort. When we walk up to the register she seems like she is trying to pawn us off to the other cashier. We both work in the customer service business and can understand a bad day or two and how busy a day can try and get you down but it seems to be directed at us two, this makes the both of us very uncomfortable as if she doesn't care for the sight of us. If she is not pleased with what job description she has she could chose to leave or work in a dept where she didn't have to greet customers. We all have a choice to be rude or polite. Everyday isnt going to be a great day but customers do not need to see that or feel that we are in her way or bothersome to her. I appreciate you taking your time and reading our concerns. Thank you
Beckie, Lamesa TX
They appreciates you as a person
In the service department, I've had the privilege to deal with Gary Williams. Gary is very professional, works with me as a customer, and keeps me informed. In "Motorclothes", Jody and Liz are great. Both have a smile on their face whenever I come in. They're more than helpful in trying to help me find whatever I'm looking for (sometimes I didn't even know I was looking for what I purchased). They make me feel "special" by knowing my name and taking time to visit with me as a person, not just a customer. Eric Perez just sold me a bike that I thought that I'd never be able to own. Eric made the whole process smooth, and was more than willing to work with me. There are others at Legacy that have made my experience with this dealership a positive one, and I apologize for not remembering all their names. Parts department has worked with me on several occasions, and they too have been a pleasure to deal with.
In times like this, where everyone is so busy, and most places of business treat you like a number instead of a customer, it's a pleasure to go somewhere that appreciates you as a person. Thanks Legacy, I appreciate y'all!
Keith, Midland TX
Great salesman and service
Bobby, Midland VT
I feel that dealing with Byron was a very pleasant experience. I have already referred a friend to him for a possible purchase. We were treated with the utmost respect and courtesy even though, at first, we were not sure we would qualify for the absolutely beautiful heritage classic we were interested in. Thanks again Byron and the rest of the staff at Legacy.